Home Respiratory Care FAQs
1. Do I need a prescription if I am paying cash for my supplies?
Yes. Most of the equipment and supplies we carry are “prescription only” items–very much like prescription drugs are. For example, a pharmacist would not be able to dispense prescription medication without a doctor’s order. In the same way, even though the prescription is not used to bill your insurance, it is still illegal (and potentially unsafe) for us to dispense certain respiratory equipment and supplies without a prescription from your physician.
2. If I experience a problem with my equipment after your office is closed, what can I do?
We have somebody on call to troubleshoot technical issues over the phone 24 hours a day. Call our office number. An operator will answer and direct your concern to our on-call Professional, if the problem is life threatening, CALL 911 IMMEDIATELY.
3. Why do you call and ask me the same questions every month?
If you are renting equipment from us, we call once a month to follow up on the equipment’s performance as well as your monthly supplies. We want to make sure that the equipment is working properly and that you still actually need it. We don’t want to continue to bill you and your insurance company for equipment that you do not use.
It is especially important for us to follow up with you if you are on a ventilator. Because of your condition, the slightest changes could affect your respiratory health. That is why we call in advance to ask you about your equipment, supplies, and any changes such as hospital stays or travel plans before sending a therapist to follow up with you. The more information we have, the more prepared we are to help you.
4. How about traveling while I'm on oxygen?
Currently there are many people on oxygen that travel. It does take some planning and we can help facilitate this. Please contact our office for suggestions for planning a trip with oxygen as early as possible as there are specific requirements for some forms of travel
5. Is the cost of my equipment covered?
The first place to ask is your insurance company. They will be able to find out whether your prescribed equipment is covered according to their coverage plans. If you have additional questions about costs once Aeratech has become your provider, feel free to contact our Billing Office at 330 722-1711.
6. Do you offer Portable Oxygen Concentrators (POCs)?
Yes. However, some insurances may not cover this type of equipment, so Aeratech Medical cannot provide it unless other arrangements have been made. We do rent this equipment for travel purposes, as they are FAA approved for airline travel. Please call 330- 722-1711 for more information.
7. How often should I clean my mask? When should it be replaced?
Every day wash the mask or pillows with a soft cloth. Gently wash with a solution of warm water and a mild, clear liquid detergent. Rinse thoroughly, and allow mask or pillows to air dry. On an as-needed basis wash your headgear and/or chinstrap.
Based on your insurance coverage, your mask should be replaced every 3 - 6 month. Aeratech Medical will send out reminders once you’re due for replacements.
8. How do I know how much the copay will be?
Most insurances do charge a copay and a yearly deductible. Aeratech billing specialist can estimate this for you, but calling your health insurance company is best and most accurate way of getting this information. Their contact information is on the back of your insurance card.